TERMS & CONDITIONS

Standard Orders & Products

 PRODUCTION TIME

All my standard products – with the exception of art prints – are customisable and are made to order to your requirements. Once your order request has been received, an estimated production time of up to 14 days is required. This is an estimate only and may take longer due to resin curing time and delivery of supplies. Please expect additional delays during peak seasons.

SHIPPING

Shipping fees are calculated at checkout and can vary depending on item(s) and/or location. All New Zealand parcels are sent on an overnight courier with New Zealand Post and a tracking number. International parcels are sent via New Zealand post airmail/un-tracked, with an ETA of 7-21 working days.

As all items are custom designed and made to order, overnight courier and shipping will be from order completion and not order requested.

ONCE ITEM(S) HAVE LEFT MY PROPERTY, I AM PLACING THE CARE AND TRUST INTO THE HANDS OF THE POSTAL PROVIDER. UNDER NO CIRCUMSTANCES IS SUNRISE SAPPHIRES RESPONSIBLE OR LIABLE TO ANY DAMAGES AND/OR LOST ITEM(S) CAUSED BY THE COURIER DURING THE TRANSPORTATION PROCESS.  THE CLIENT PURCHASES FRAGILE ITEMS AT THEIR OWN RISK.

PLEASE NOTE:  items will be sent to the shipping address confirmed via checkout. Shipping times are an estimate only. Delays may occur during weekends, public holidays and depending on when the client’s given postage days are. Some countries may charge custom and import taxes. By purchasing this item, buyers are responsible for any taxes that may apply. Captured by Kerry’s Sunrise Sapphires is not responsible for costs or delays due to customs.

PAYMENT TYPES

I offer the following payment types at Checkout:

  • Direct Bank Transfer
  • Debit/Credit Card

For orders paid by direct bank transfer, orders will not be processed and completed until payment has been cleared.

CANCELLATION & REFUND

Cancellations on my standard products must be made within 24 hours of order confirmation. Cancellations after this time will not be accepted.

Full refunds are provided for cancellations made within 24 hours of order confirmation. Cancellations made after the 24 hours, will not be refunded. For faulty item(s), please contact me at kerry@capturedbykerry.co.nz within 7 days of delivery, and all questionable items will be available for refund or replacement. Concerns raised after the 7 day period, will not be viable for a refund. Item(s) damaged via courier transportation are not eligible and are encouraged to be taken up with New Zealand Post.

 

Commission Bookings & Wholesale

 

PAINTING COMMISSION

Art paintings are created in your choice of either ‘Abstract’ or ‘Fluid Art’ form, on your choice of sized canvas. There are no limitations to your requirements, with each price a set price per size. The contact form provided on the product page must be completed with all of your details in order for your request to be processed. If I haven’t received these details, an email will be sent requiring this information. If a reply is not given within 48 hours, then your order will be cancelled and fully refunded.

RESIN MIRROR COMMISSION

Resin mirrors are created on a selection of mirrors supplied by me. There are no limitations to your requirements, with each price a set price per size.  options provided on the product page must be completed with all of your details in order for your request to be processed. If I haven’t received these details, an email will be sent requiring this information. If a reply is not given within 48 hours, then your order will be cancelled and fully refunded.

For clients wishing to supply their own mirror(s), please contact me personally so I can arrange a booking for you, as well as an invoice quote including a 15% discount. Mirror(s) must be sent to me at the client’s own expense.

BOOKING CONFIRMATION

Once the client’s order request has been approved by me, an invoice will be sent to them via email with their payment quote. Booking confirmation from the client must be made within 48 hours of quote send out. If confirmation has not been received within this time frame, then their booking will be cancelled.

DEPOSIT FEE

Once booking has been confirmed, a 50% deposit fee will be charged to secure the client’s booking. This deposit will be taken off the final invoice total once the art piece has been completed. Life can be unexpected and out of our control sometimes, should cancellations occur by either party, the following action will be placed;
A) If for any reason the client cancels their request at any time prior to completion, the 50% deposit will not be refunded.
B) If for any reason Captured by Kerry’s Sunrise Sapphires cancels the request order at any time prior to completion, the 50% deposit will be refunded.

SURCHARGE FEE

Due to time and resources, any changes made by the client during the artwork process will incur a 25% surcharge fee. This fee will be charged per each individual change made.

PAYMENT

We offer the following payment types at Checkout:

  • Direct Bank Transfer
  • Debit/Credit Card

For orders paid by direct bank transfer, orders will not be processed and completed until payment has been cleared.

 

PRODUCTION TIME

For painting and resin mirrors, most artworks are usually completed within a 10 day time frame. However, this cannot be guaranteed. Therefore, I require at least 3 weeks notice before intended completion date to secure enough materials, resources and time depending on the scale and complexity.

The time frame does not include shipping times. Please remember to take into consideration my estimated shipping times, especially if the client is requiring their artwork to be completed and received by a specific date. International clients are strongly advised to take this into consideration. Captured by Kerry’s Sunrise Sapphires is not responsible for delays and late arrivals due to shipping.

WHOLESALE

My wholesale discount has been created to cater for both specialist and regular clients looking to bulk buy and grow. A 30% discount will be granted when purchasing a minimum of 10 items or more.

SURCHARGE FEE

Due to time and resources, any changes made by the client during the product making process, will incur a 25% surcharge fee. This fee will be charged per each individual change made.

TIME FRAMES

The following time frames per order quantity are required:

  • Orders of up to 10 items will require at least 2 weeks notice before intended due date.
  • Order of up to 20 items will require at least 3 weeks notice before intended due date.
  • Orders of up to 50 items will require at least 6 weeks notice before intended due date.
  • Orders of up to 100 items will require at least 12 weeks notice before intended due date.
  • Orders over 100 items will require at least an extra 1 week’s notice per 100 items.
    E.G. up to 200 items = at least 13 weeks notice

The time frame does not include shipping times. Please remember to take into consideration my estimated shipping times, especially if the client is requiring their products to be completed and received by a specific date. International clients are strongly advised to take this into consideration. Captured by Kerry’s Sunrise Sapphires is not responsible for delays and late arrivals due to shipping.